Q&A

Please try to unload the app and install again. If that doesn’t work, please fill in the form to contact us.

For the time being, we check every single account for researchers, we will usually approve your account within one working day.

We will also send a verification email to your email account, please check your email account regularly to activate your account.

Please click “Forgot password?” button in the app. We will send you email to reset your password.

Please fill in the form to contact us. We will see what we can do for you.

We support URLs from multiple survey platforms, including google forms, surveymonkey, qualtrics, typeform, jotform, wufoo, paperform, microsoft forms, zoho, prolific, gorilla, wenjuanxing, wenjuan.com, tencent questionnaire and surveycake.

If you are using other platforms and want us to support the URL from that platform, please contact us by filling in the form.

For the time being, shorten URL (such as forms.gle and goo.gl) is not supported. Please use the full URL.

If you think your survey should be supported but still cannot add it, please try to change the domain of the URL. For example, change zh.surveymonkey.com to www.surveymonkey.com will make the URL work.

We support URLs from multiple survey platforms, including google forms, surveymonkey, qualtrics, typeform, jotform, wufoo, paperform, microsoft forms, zoho, prolific, gorilla, wenjuanxing, wenjuan.com, tencent questionnaire and surveycake.

If you are using other platforms and want us to support the URL from that platform, please contact us by filling in the form.

For the time being, shorten URL (such as forms.gle and goo.gl) is not supported. Please use the full URL.

If you think your survey should be supported but still cannot add it, please try to change the domain of the URL. For example, change zh.surveymonkey.com to www.surveymonkey.com will make the URL work.

That means you need to aquire the participants’ user ID in your survey. Please add a suvey question: “What is your CONRE user ID?” to your online survey.

If you didn’t do that, you may need to pay the participants even if they did not finish your survey.

If you use google form, please use a single page google form. For the time being, muti-page google form is not supported.

If you are using other survey platforms, please fill in the form to contact us with your ID and the participants’ ID with this problem.

There are many ways you can top-up your account.

£1 = 100 Conre coins.

1. Top-up in the app using credit card

2. Login and pay at conre.co.uk.

3. PayPal to conreconnections@gmail.com (specify user ID and user email) or

4. Send money (£) to the following bank and send the receipt, user ID and user email to contacts@conre.co.uk

Bank name: Starling Bank

Account name: Conre Connections Limited

IBAN: GB08SRLG60837151846374

SWIFT/BIC: SRLGGB2L

Account no.: 51846374

Sort Code: 608371

Bank Address: STARLING BANK LIMITED, 2 FINSBURY AVENUE, FLOOR 3, 2 FINSBURY AVENUE, LONDON, United Kingdom

Beneficiary address: Kemp House 160 City Road, London, EC1V 2NX

Country: United Kingdom

Beneficiary phone: +44 (0) 2081020662

Receive currency: British Pound (£)

5. Accredited academic units and pre-approved companies can send PO (Purchase Order) and the user ID to contacts@conre.co.uk

You should deliver your coins as soon as possible. We encourge you to check the survey response (if any) before delivering coins.

If you didn’t deliver any coins as you stated in your post, we may need to suspend your research post and/or your account. You are responsible to pay the participants with conre coins. Please deliver the coins within 7 days after the pariticipant completed the research.

You can delete your post in the app (For Andriod: long press the post in the history tab; for IOS: slide the post in the history tab).

Of course. You can use any language you wants to post your research. We treasure diversity in the community.

You need to make sure that your post fufill the legal and ethical requirement (including but not limited to privay policy) of your country and your participants’ country (when applicable). You should not include any violent, sex offense or illegal content in your post.

We are not responsible for the content you post. We may suspend your post and/or account without any notice if you violate our terms and conditions. Please check our service terms and privacy policy for details.

Please fill in the form to contact us. Alternatively, you can send email to us at contacts@conre.co.uk. We will reply in 5 days.

Please try to unload the app and install again. If that doesn’t work, please fill in the form to contact us.

You need to activate your account first. We sent a verification email to your email address.

Please check the spam bin and promotion bin as well if you didn’t receive it.

Click “Didn’t get your verification email?” button in the app if you cannot find your verification email in the main inbox, spam bin and promotion bin.

Please click “Forgot password?” button in the app. We will send you email to reset your password.

Please fill in the form to contact us. We will see what we can do for you.

It takes a while for the researchers to verify your answer and distribute the coins. The status of your conre points should be “Under review” in the Points tab. You will get conre points if it turn into “Delivered”.

If you didn’t receive any coins 7 days after you completed the research (i.e. “Under review” for more than 7 days), please feel free to report that post in your app or contact us at contacts@conre.co.uk. We may not response to your request if you contact us within 7 days you completed the research.

You can report that post in your app or contact us at contacts@conre.co.uk providing the details.

You will need to order the reward with your conre coins in your app. Please allow up to 7 days for us to process your request.

Please fill in the form to contact us. Alternatively, you can send email to us at contacts@conre.co.uk. We will reply in 5 days.

Sure. We always look forward to opportunities. If you are interested in collaborating with us/ fund us, please feel free to contact us at contacts@conre.co.uk or fill in the form.

Please fill in the form to contact us. Alternatively, you can send email to us at contacts@conre.co.uk.